Terms & Conditions
Distance selling regulations & Computer Technology Stoke Limited & Internet CT
- Under the Distance Selling Regulations (2000) you have the right to cancel the contract relating to your order at any time up to the end of 7 working days after the goods are delivered. To exercise your right of cancellation, you must give written notice to Internet CT by letter or email giving details of the goods ordered the date ordered and date received. Notification by phone is not acceptable. If you exercise your right of cancellation under the Distance Selling Regulations (2000) after the goods have been delivered to you, you will be responsible to take reasonable steps to ensure their safe keeping and for returning the goods to Internet CT at the address below at your own cost.
- Proof of posting is not proof of delivery, we strongly suggest you return goods recorded delivery with online tracking.
- The Distance Selling Regulations (2000) places a duty on you to take reasonable care of the goods once you have exercised your right to cancel. Returned items must be packaged properly and due to the nature of the products we sell we suggest it wise that the goods are shipped with a plain outer box however this is not required by law. Please try your best to include everything for return that the goods were supplied with including all internal packaging, cables, manuals, drivers and protective bags, however small whereever possible.
- Internet CT will refund you within 30 days for any sum that has been paid by you or debited from your credit or debit card for the goods only unless otherwise stated or required by law, where payment has been made to a third party eg Amazon, PayPal or other third party companies the customer may have used for payment we will only refund the payment to the payment company, to clarify, if you paid by PayPal we will refund the PayPal account payment was made with or if you paid via credit card we will refund the same card that the payment was taken from.
- If after exercising your right under the Distance Selling Regulations (2000) you do not return the goods within another 14 days then the company will have no option but to assume the customer has changed their mind and are deemed to have accepted the goods. The return address for goods is
Customer Returns Computer Technology Stoke Limited & Internet CT
Unit 1 Brownhills Business Park, Canal Lane, Tunstall, Stoke-on-Trent, Staffordshire. ST6 4RP.
- Exceptions to Distance Selling Regulations (2000) - You do not have the right to cancel the contract under the Distance Selling Regulations (2000) if you have collected goods where only face to face contact or if the order is for computer software which has been opened and/or seals broken, or if you are not a consumer i.e. a company, partnership, sole trader or any other commercial body or registered charity.
- If returning goods to Internet CT for reasons other than your right to cancel under the Distance Selling Regulations (2000) further conditions may apply. Please see our terms and conditions of trading.
1. Format of the contract
i. No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted the transaction and the Supplier has received payment in full (in cleared funds) from an account with a PayPal confirmed postal address and stock is available.
ii. By way of clarification, an acknowledgement of your payment will be sent to you from PayPal or similar order taking company on our behalf via e-mail when you place your order. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.
iii. The contract is subject to your right of cancellation (see below).
iv. The Supplier may change these terms of sale without notice to you in relation to future sales.
v. To order goods through the Company website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
vi. In order for the company to give the customer advise the company will require the exact make and model of the products the purchased item will be paired with and the precised intended use of the product to be purchased from the company otherwise the Company cannot give any assurance as to the mutual compatibility of components sold on any single invoice. When goods are purchased on a DIY basis (do it yourself) it is the responsibility of the buyer to ensure that the goods purchased are suitable for the purpose intended. Advice sought by the customer from the Company in this respect may be given but the consumer cannot be guaranteed by the Company unless the Company has access to the working system and the ability to carry out a full inspection of any software or operating system and the customer has this advise in writing.
vii. Except as may be implied by law where the buyer is dealing as a consumer, in event of any breach of these Conditions by the Company the remedies of the buyer shall be limited to damages which shall in no circumstances that are not reasonable foreseeable exceed the price of the goods and the Company shall under no circumstances be liable for any indirect, incidental or consequential damages.
viii. These terms and conditions are subject only to UK law.
2. Description and price of the goods
i.The description and price of the goods you order will be as shown on the Supplier´s website at the time you place your order.
ii. The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
iii. Every effort is made to ensure that prices shown on the Supplier´s website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14 day period, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
iv. In addition to the price, you may be required to pay a delivery charge for the goods, where these charges apply they will be displayed before payment is made.
i. Payment for the goods and delivery charges can be made by any method shown on the Supplier´s website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.
ii. There will be no delivery until cleared funds are received.
iii. Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.
iv. The Company reserves the right to levy charges for any of the following services: Inspection of any piece of computer equipment and installation / replacement of either software or hardware - Use of credit / debit cards or rapid cheque clearance facilities, Diagnosis and testing of any problems encountered with any piece of hardware or software, Recovery of any hardware or software problems and backup of any data when requested by the customer.
v. Credit notes must be used within six months of the date they are issued. Any credit notes over six months old are invalid.
i. The goods you order will be delivered to the paypal confirmed address given by your account when you place your order and are only shipped to UK mainland destinations.
ii. Orders placed before 4.30 pm on a working day will be processed that day and will be delivered in a reasonable time scale, stock permitting. If the goods are not shipped within 3 working days we will contact you by email.
iii. If delivery cannot be made to your address for reasons under the Supplier´s control the Supplier will inform you as soon as possible.
iv. If you have not informed the company that you are cancelling the order under the Distance Selling Regulation (2000) and then deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier , the Supplier may:
store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
v. If you fail to take delivery by none collection of the goods because you have cancelled your contract under the Distance Selling Regulations without informing the company of the whereabouts of the products the Supplier shall only refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.
vi. The Company will not accept liability for goods lost in transit unless we are notified within 5 working days from the expected delivery date. This will be the date advised on the Customers automated dispatch note which is emailed to the Customer once the items have left our warehouse.
vii. Should you require the goods to be redirected to another address after the goods have been dispatched you may be required to pay an additional postage charge.
viii. Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.
ix. Upon receipt of your order you will be asked to sign for the goods received in good condition only if they appear from the outside packaging to be in good order. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then it is helpful if you could please sign for the parcel as UNCHECKED. Failure to do so may affect any warranty claims that you make thereafter.
x. Whilst every effort shall be made to keep any delivery date, time of delivery shall not be of the essence. The Company shall not be liable for any consequential loss incurred by the buyer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.
xi. Unless otherwise agreed the Company may deliver by more than one delivery and in such case each delivery can be treated as a separate contract and any delay, default or non-delivery in respect of any instalment by the Company shall not entitle the buyer to cancel the remainder of the Contract except when cancelled under the Distance Selling Regulations (2000).
xii. Delivery charges are calculated by weight and number of packages being sent within UK mainland only. There will also be additional delivery charges for offshore destinations such as Ireland, the Highlands of Scotland and other remote areas these surcharges are non-refundable
xiii. Any refused deliveries that will be returned to the supplier incurrs costs. Upon receipt of the goods to the supplier a refund will be issued less of the value of the charge made by the shipping company to return the goods eg Royal Mail do not charge for return to sender so no money would be deducted however some shipping companies may charge a handling charge which may in whole or part be deducted from the refund.
i. The goods are at your risk from the time of delivery.
ii. Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:
a. the goods, and
b. all other sums which are or which become due to the Supplier from you on any account.
iii. The Supplier shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the Supplier.
6. Title for Business Customers
i. If you are a business customer until ownership of the goods has passed to you, you must:
a. store the goods (at no cost to the Supplier) separately from all your other goods and goods of any third party in such a way that they remain readily identifiable as the Supplier´s property;
b. not destroy, deface or obscure any identifying mark or packaging on or relating to the goods; maintain the goods in satisfactory condition and keep them insured on the Supplier´s behalf for their full price against all risks to the reasonable satisfaction of the Supplier. On request you shall produce the policy of insurance to the Supplier; and
c. hold the proceeds of the insurance referred to in condition 6.1.2 on trust for the Supplier and not mix them with any other money, nor pay the proceeds into an overdrawn bank account.
ii. If you are a business customer your right to possession of the goods shall terminate immediately if:
a. you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency; or
b. you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade; or
c. you encumber or in any way charge any of the goods.
iii. Business customers are exempt from returning items within 7 days under the distance selling act.
iv. Trade customers are liable for all carriage costs.
7. Your right of cancellation
i. You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods (see below).
ii. To exercise your right of cancellation, you must give written notice to the Supplier by hand, post or via email , giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
iii. Except in the case of faulty or mis-described goods, if you exercise your right of cancellation after the goods have been delivered, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown within the Returns on Line section of the website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or mis-described goods we shall, after receiving notification in accordance with clause 8.3 or 8.4, either collect the goods from you or ask you to return the goods yourself and refund your reasonable postage costs, the exact postage must be agreed in writing BEFORE the goods are returned.
iv. Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
v. Except in the case of faulty or mis-described goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
vi. You do not have the right to cancel the contract if the order is for computer software which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods
vii. Once you confirm your order as correct except where the Distance Selling regulations apply a standard cancellation fee will be at the expense of the customer.
viii. An order cancelled in transit (except where cancelled under the Distance Selling regulations) will incur the standard cancellation fee plus additional transit costs at the expense of the customer.
ix. In the event of an order returned due to non-delivery due in part or whole to the customer, the transit costs will be at the expense of the customer unless cancelled under the Distance Selling Regulations and reasonable notice given.
8. Limitation of Liability
i. Subject to 9.2 below, if you are a consumer the Supplier shall not be liable to you for any loss or damage in circumstances where:
a. there is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
b. such loss or damage is not a reasonably foreseeable result of any such breach;
c. any increase in loss or damage resulting from breach by you of any term of this contract.
ii. Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier´s negligence or fraudulent misrepresentation.
iii. If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.
9. Returns Policy
i. Where the company has a return to base warranty on the goods purchased it is the responsibility of the buyer to return and collect goods to/from the Company’s premises. (See definition for The Company).
ii. Although you are not required by law to request a returns reference number (RMA -Return Merchandise Authorisation) if you do not this could delay the returns process goods. Once the RMA number has been requested and obtained from the Company, the package clearly marked on the outside with this identification the company has a returns department that will deal with the matter very quickly.
iii. It is the customer's responsibility to take reasonable care of the goods whilst in their possession. If this condition is not met the Company reserves the right to make a reasonable charge for restocking and resale at a price that is less than that charged for the goods if sold as new. This charge will vary according to the condition of the returned goods. This provision is designed to ensure that returned goods can be sold again as new.
iv. Computer Systems built to the customer’s individual specifications are exempt from the right to cancel under the Distance Selling Regulations.
v. If the buyer properly rejects any of the goods in accordance with the Distance Selling Regulations within 7 working days in writing, the buyer shall nonetheless be responsible for the return cost of the goods.
vi. Non-faulty items returned to our premises complete in the original packaging together with manuals and software disks within 7 working days of purchase may obtain a credit note or refund. All software must be unused and sealed within the original packaging. Outside of 7 working days, non faulty items will not be exchanged or a credit note offered under any circumstances. Full refunds will not be considered if the goods are damaged in any way and seals broken invalidating any warranty.
vii. The Company gives no assurance as to the mutual compatibility of components sold on any single invoice unless the customer informs the company that the items on a single invoice are to be used with each other. It therefore is the responsibility of the buyer to ensure that the goods purchased are suitable for the purpose intended, in simple terms we cannot know what the intended purpose is unless the customer informs us. Advice sought by the customer from the Company in this respect may be given but cannot be relied upon by the customer or guaranteed by the Company unless the Company has access to the working system and the ability to carry out a full inspection of the items components the purchased item will be expected to work with.
viii. Credit notes must be used within six months of the date they are issued. Any credit notes over six months old are invalid.
ix. Once a customer breaks the seal on software purchased they lose the right to cancel the sale. The company will not accept returned software and/or licences that have been registered under any circumstances, damaged replacement disks may be exchanged if proven to be damaged on delivery,
10. Data Protection
i. The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.
i. Product images are for illustration only, the supplied product may vary.
1. All refunds are made to the payment source therefore
2. Paypal payments can only be refunded to the same Paypal account payment was made
3. Payment via credit or debit card can only be refunded to the card that payment was taken from